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Privacy Policy

If you have any concerns regarding your data please reach out to our Data Privacy Officer at office@volttec.uk

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1. Introduction

This Privacy Policy explains how VoltTec (“we”, “us”, “the Company”) collects, uses, stores, and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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By contacting us, requesting a quote, or commissioning services, you agree to the terms described in this Privacy Policy.

 

2. What Information We Collect

We may collect and process the following categories of personal data:

 

2.1 Personal Identification Data

  • Name

  • Address

  • Phone number

  • Email address

 

2.2 Job & Property Information

  • Description of the property

  • Access instructions

  • Photos or videos of the installation/site (where voluntarily provided)

  • Electrical system details

 

2.3 Billing & Account Information

  • Invoices, payment records, and transaction details

  • Bank account information (only where necessary for payments or refunds)

 

2.4 Communications

  • Emails, SMS messages, call logs

  • Notes from consultations, surveys, or quotations

 

2.5 Website or Online Interaction Data (if applicable)

  • IP address

  • Basic analytics data

  • Cookies (see Section 10)

 

3. How We Use Personal Information

We process personal data only when necessary for the following purposes:

 

3.1 Providing Services

  • Preparing quotes and estimates

  • Carrying out installation, repair, inspection, or maintenance work

  • Scheduling appointments and arranging site access

 

3.2 Legal and Compliance Requirements

  • Issuing electrical certificates (e.g., EIC, EICR, Minor Works)

  • Meeting obligations under BS 7671, Building Regulations, or insurance policies

  • Record-keeping required by law

3.3 Business Operations

  • Invoicing and payment collection

  • Warranty and aftercare support

  • Resolving complaints or queries

  • Maintaining internal records

 

3.4 Communication

  • Confirming appointments

  • Updating you on work progress

  • Sending invoices, certificates, and documentation

We do not sell or share personal data for marketing purposes.

 

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contractual necessity – processing required to provide a quote or perform agreed work.

  • Legal obligation – compliance with tax laws, certification requirements, and health and safety rules.

  • Legitimate interests – for internal record-keeping, fraud prevention, or business operation.

  • Consent – where required (e.g., marketing communications, if used).

 

5. How We Store and Protect Your Data

We take reasonable steps to keep your data secure, including:

  • Encrypted devices and password-protected systems

  • Restricted access to customer files

  • Secure disposal of paper records

  • Encrypted backup storage

  • Regular review of data retention practices

No method of storage is 100% secure, but we follow industry best practice.

 

6. Data Sharing

We may share data with third parties only when necessary, including:

  • ElectricSafe/NICEIC/NAPIT or similar certification bodies (for compliance certificates)

  • Subcontractors under direct instruction from us (who are bound by confidentiality)

  • Payment processors (e.g., bank or card payment provider)

  • Accountants and legal advisors

  • Suppliers delivering materials to your property

  • Regulators or authorities where required by law

We do not share personal data with third parties for advertising.

 

7. Data Retention

We retain customer records for the following periods:

  • Invoices and payment records: 6 years (HMRC requirement)

  • Certificates and job files: up to 10 years (industry standard for electrical work)

  • General enquiries: up to 12 months

After this period, data is securely deleted or anonymised.

 

8. Your Data Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (if consent is the legal basis)

 

To exercise any rights, contact us at:
Email: office@volttec.uk
Phone: 07401 763339

We may require proof of identity before processing requests.

 

9. Transfers Outside the UK

We do not routinely transfer personal data outside the UK.
If this becomes necessary, transfers will comply with UK adequacy regulations or use appropriate safeguards (e.g., Standard Contractual Clauses).

 

10. Cookies (if applicable)

If our website uses cookies:

  • Cookies help us analyse website traffic and improve user experience.

  • You can disable cookies through your browser settings.

  • A separate Cookie Notice may apply on our website.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on request or on our website (if applicable).

 

12. Contact Information

For questions about this Privacy Policy or to exercise data rights, contact:

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VoltTec
Email: office@volttec.uk

Phone: 07401 763339
Address: Queen Mary Enterprise Zone,
5 Walden St, London E1 2EF

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